• Required No. of Employee's: 1
• Salary: 0.00
• Duration of Employment: Full Time

• Preferred Sex: Male/Female
• Location of Vacancy: Mazabuka, Southern, Zambia

Job Description:

• Manage and provide proactive, confidential and professional administrative support to patients for appointments and walk ins.
  Support billing by ensuring accuracy in out-patient and in-patient data capture.
  Maintain system for storage and archive of patient records.
  Promotes a culture of ethical care of patients and continuous improvement
  Complete clerical duties including answering phones, responding to emails, scheduling appointments and processing patient admission and discharge records.
  Create, maintain, duplicate, track, match, and purge patient medical records and files in accordance with established procedures.
  Support the Chief Medical Officer and Medical Officer in responding to requests for medical records and processing letters and reports.
  Distribute patient medical records to the appropriate departments of the hospital
  Maintain discharged patient records filing system in an accessible manner for prompt retrieval of records
  Responsible for data entry and opening of patient medical files/folders
  Schedule and book medical referral appointments to external medical services providers and make necessary arrangements for transportation and payment guarantees.
  Scan and digitize paper records into electronic health record systems.
  Ensure employees acknowledge receipt of services documented on the invoices.
  Allocate correct cost codes (ACKs) to the invoices and ensure they are authorized by the Chief Medical Officer.
  Maintain patient accounts using an automated billing system that uses codes to facilitate reimbursement from creditors such as medical aid schemes, national health insurance (NHI), contractors, etc.
  Inform and collect, where applicable, shortfall expenses from medical aid scheme members before treatment is rendered.
  Liaise and verify with the medical team, patients or other responsible people as necessary to ensure accuracy of hospital charges against established rates for diagnosis, treatment, services and supplies.
  Receive and match invoices from external medical service providers to referrals made.
  Complete and verify medical aid, NHI or inhouse medical benefits eligibility and obtain any necessary pre-authorizations before patients can access hospital care services
  Prepare monthly analysis of the creditors list and provide feedback to the Medical Services Administrator on all long outstanding amounts on the creditors age analysis
  Ensure daily billing of inpatients ward fees, including meals and ambulance fees
  Assist hospital staff, patients and their families/visitors, providing information and directions.
  Maintain a safe, clean and welcoming patient waiting area at all times.
  Maintain patient confidentiality
  Treat all patients with dignity and respect
  Re-order office supplies and replenish stock to maintain an adequate inventory of supplies and ensure timely receipt of supplies.

Qualification/Work Experience:

• Qualifications and Experience
  Full grade 12 Certificate.
  Certificate in Records Management
  Relevant Diploma or Certificate (AAT, Diploma in Commerce, Bookkeeping etc.)
  Preferably 1-2 years experience as a Creditors Clerk
  Customer Services
  Proficiency with the use of Microsoft Office
  Experience with using Accounting Systems
  Working knowledge of SAP
  Experience with medical insurance, familiarity with ICD medical coding, knowledge of medical authorisation procedures
  Attention to detail and problem-solving skills
  Excellent written and verbal communication skills
  Strong numeracy, organization and planning skills
  Excellent time management skills and ability to multi-task and prioritize work.
  Suitably qualified applicants must provide certificates verified by Zambia Qualifications Authority (ZAQA)
  

Employer: Zambia Sugar Plc

Location: Zambia