NETWORK DISRUPTIONS PUTS ZICTA UNDER PRESSURE

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Posted by admin on January 26, 2026 at 4:22 AM

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The Internet Society Zambia Chapter has raised alarm over continued mobile network disruptions, urging the Zambia Information and Communications Technology Authority (ZICTA) to take stronger action against operators.

Chapter President Levy Syanseke said persistent failures affecting calls, SMS, and data services are undermining confidence in the digital economy.

He stressed that poor connectivity is costing businesses money and frustrating consumers who rely on mobile services for daily transactions.

Syanseke noted that operators can no longer justify the disruptions, particularly since power supply has stabilised for over a month.

The Internet Society Zambia Chapter is demanding that ZICTA rein in mobile operators and enforce compliance with service quality standards.

The appeal highlights growing frustration among consumers and businesses over network reliability.

Persistent disruptions threaten Zambia’s ambitions to build a robust digital economy, where mobile connectivity underpins e-commerce, mobile money, and online services.

Analysts warn that without stronger regulatory oversight, Zambia risks losing ground in regional competitiveness.