PRESIDENT HICHILEMA ORDERS STREAMLINING OF PUBLIC SERVICE DELIVERY

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Posted by admin on April 1, 2026 at 3:59 AM

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President Hakainde Hichilema has directed civil servants to eliminate unproductive processes and deliver tangible, measurable results as government intensifies efforts to drive productivity and economic growth.

Speaking during the National Delivery Day, held under the theme “From Commitments to Results, delivering for the People”, the Head of State described the occasion as a defining moment in the government’s reform agenda, anchored on the work of the Presidential Delivery Unit (PDU).

President Hichilema cautioned against inefficiencies in public administration, urging public officers to reflect on their role in delivering outcomes that directly benefit citizens.

He stressed that outdated systems must give way to impactful action, noting that policies, programmes, and projects must be people-centred and responsive to national priorities.

“Don’t repeat processes that deliver nothing. Citizens want results, not endless procedures,” he said.

The President highlighted that effective service delivery is directly linked to improved working conditions within the public sector.

He noted that if civil servants fulfilled their mandate, their own conditions of service would improve.

He further urged officers to uphold national priorities above personal interests, stressing that prudent decision-making and prioritisation are critical in the face of limited resources. “Resources are always limited; it’s the choices you make and your priorities,” he said.

On economic transformation, President Hichilema reiterated government’s strategy to strengthen provincial productivity through decentralised growth.

He announced plans to establish a balance sheet for each province, ensuring regional economies drive national development.

Citing progress in addressing pension challenges, the President pointed to the clearance of a 20-year backlog as an example of results-driven governance.

He also called for professionalism, efficiency, and a positive work ethic in public service, encouraging civil servants to take pride in their work.

“Enjoy the work you do. A sense of satisfaction brings pride. Pride is different from arrogance; let’s be proud of what we can do for the people,” he said.