ONLINE TAXI DRIVERS DEMAND FAIR FARES AND SAFETY REFORMS

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Posted by admin on February 13, 2026 at 5:40 AM

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The Online Taxi Drivers Association of Zambia has welcomed the 12 percent fine imposed on Yango by the Competition and Consumer Protection Commission (CCPC), framing the decision as a step toward fairer working conditions and labour protections for drivers in the ride-hailing sector.

Online Taxi Drivers Association of Zambia President, Lucas Chanda said drivers have been “crying day and night” over unfair pricing structures and lack of transparency on trip destinations and fares.

The current model has left many drivers struggling to earn sustainable incomes, undermining their ability to treat ride-hailing as secure employment.

Drivers emphasized that hidden destinations and unclear fares compromise their ability to plan trips and maximize earnings.

Beyond wages, drivers raised serious safety concerns, citing incidents where drivers were attacked by passengers yet still subjected to commission charges despite not receiving payment.

Limited access to passenger information during disputes leaves drivers vulnerable, highlighting the need for stronger labour protections and safety reforms in the gig economy.

The CCPC fine signals recognition of drivers’ grievances as labour issues, not just consumer complaints.

Fair pricing and transparent systems are essential to ensuring that online taxi driving remains a viable source of employment for thousands of Zambians.

Without reforms, drivers’ risk being trapped in precarious work conditions, with unstable incomes and unsafe environments.

Chanda thanked the CCPC and the Minister of Transport for guiding drivers through lawful channels, stressing that the association hopes this action will lead to structural reforms that protect workers’ rights.

The association insists that fair fares, transparency, and safety guarantees are critical to sustaining employment in Zambia’s growing ride-hailing industry.